WHISPERING
TO HOTELS

“Because the smallest room can leave the deepest impression.”

The Guest Whisperer helps hotels find their emotional edge.

In a world where design, tech, and amenities are easily copied, true differentiation lies in how a space makes someone feel. Most hotels already excel at what’s visible - lighting, scent, service - but TGW brings focus to what’s felt: the emotional undercurrent that builds loyalty and belonging.

The Guest Whisperer works with hotels and creative hospitality brands to uncover the emotional architecture behind their guest experience - where feeling becomes strategy.

My zone of genius is creating spaces that feel intimate, human, and homely - rooms that invite calm, not just admiration. Coming from outside the hotel industry is my greatest advantage: I see what insiders often miss.
No brand jargon, no standard playbook - just an instinct for what moves people.

For hotels navigating change and shifting guest expectations - in an industry leaning heavily into AI and efficiency - the deepest competitive advantage may be the most human one: creating conditions where guests feel truly seen, safe, and restored.

TGW helps convert emotional resonance into measurable loyalty - because guests who feel seen, stay longer, spend more, and return often.

Grounded in Experience

Founded by writer, artist, and host Miranda Gardiner, TGW is grounded in over 30 years of experience in interiors, planning, and soulful design. Her South Devon cabins — Bowcombe Boathouse and The Batman’s Summerhouse — have been featured in Modern Rustic, Coast, Country Living, and Retreats for the Soul.

They’re not celebrated for luxury, but for how they made people feel — calm, safe, and deeply at home.

Her work has informed guest-experience strategies for independent retreats and design-led hospitality brands seeking depth beyond design.

“True belonging doesn’t require you to change who you are; it requires you to be who you are.”

Brené Brown, Braving the Wilderness

The TGW
Difference

TGW brings emotional intelligence to your guest journey.

In a world of fast itineraries and work-from-anywhere lifestyles, today’s guests arrive not just with luggage — but with tabs open in their mind. The best hotel rooms don’t just enable work; they restore clarity.

TGW helps you design for this emerging guest: the digital nomad, the burnt-out CEO, the writer on deadline. It’s about more than ergonomic chairs — it’s about visual quiet, tonal warmth, scent memory, and micro-rituals that support cognitive rest.

When a guest feels both held and productive, they don’t just stay — they return.

It’s not about scaling up.
It’s about deepening in.

How TGW Works with Hotels

Every great guest experience starts with a conversation. If you’d like to explore how emotional hospitality could deepen your hotel’s story, let’s talk.

  • A 2- or 3-night immersive stay for a senior team member at one of TGW’s cabins in South Devon.
    Through lived experience, reflection prompts, and a post-stay debrief, they explore what emotional hospitality feels like — before translating it into their own guest journey.
    → Residency includes stay, reflection workbook, and a 90-minute virtual debrief session.

  • An on-site or remote review of your guest experience through the TGW lens.
    We identify sensory friction points, emotional disconnects, and under-used moments of presence — producing an Emotional Experience Report with actionable insights to elevate loyalty and guest wellbeing.

  • For a small number of hotels each year, TGW offers a deeper partnership: quarterly strategy sessions, leadership coaching, and rhythm-setting for your brand’s emotional culture.
    This is about embedding human connection as a strategic advantage.

    “Her cabins aren’t famous for luxury — they’re remembered for how they made people feel.”

Start here…